After purchasing a product, you may decide to return it for various reasons. In such cases, the return transaction must be properly reflected in accounting records. A return invoice is the official document used to record this process. The issuance of return invoices within the scope of e-Invoice and e-Archive systems is subject to specific rules and procedures.
In commercial activities, not only sales but also return transactions play a significant role. Situations such as defective goods, incorrect shipments, or incorrectly issued invoices may require initiating a return process. In these cases, a return invoice must be issued to legally document the transaction.
It is possible to return all or part of the purchased goods. Accordingly, an invoice containing the details of the returned items is prepared. This document can be issued through the systems provided by the Revenue Administration or via the electronic invoicing infrastructure in use.
Like other types of invoices, return invoices may also be rejected by the counterparty. If they are not rejected within the legal timeframe and remain valid, it is also possible to return a return invoice.
Mandatory Information to Be Included in a Return Invoice
When preparing a return invoice, the following information must be included in full:
All of this information must be fully consistent with the details stated on the original sales invoice.
Invoices issued electronically are generally finalized by the system within 7 days. Therefore, if a product return is to be made, the return invoice must be issued within 7 days from the date of the sales invoice. Exceeding this period may invalidate the return transaction.
If a return invoice is to be issued based on a sale made under the e-Archive system, the transaction must be completed within 7 days from the date of sale.
This process can be carried out through authorized private integrators or via the e-Archive portal of the Revenue Administration.
Return transactions under the e-Invoice system generally follow the same procedures as e-Archive invoices. However, the e-Invoice system includes two different scenarios: basic and commercial.
When a business is acting as the seller, it may receive a return invoice issued by the buyer. In this case, the document represents a sales return for the seller, and accounting records must be adjusted accordingly.

When a business acts as the buyer and returns part or all of the purchased goods, it issues a purchase return invoice.
For example, assume that 500 units of a product with a unit price of TRY 100 are purchased from a supplier. If 100 units are returned, a return invoice totaling TRY 10,000 must be issued. The invoice must clearly state the unit price, the returned quantity, and the total return amount.
When issuing a return invoice, the following points should be taken into account: