What is an e-Invoice Objection and How Is It Filed?

 

               With the widespread adoption of electronic invoices, businesses are gaining advantages in terms of both speed and security. However, disputes can occasionally arise regarding issued invoices. In these cases, the recipient may need to exercise their right to reject the invoice. This is where the process of rejecting an e-invoice, also known as objecting to an e-invoice, comes into play.

 

               The process of rejecting an e-invoice varies depending on the type of invoice, the shipping method, and legal deadlines. The objection period, cancellation procedure, and the distinction between basic and commercial invoices directly impact the matter. Taking the wrong step can lead to the invoice being automatically accepted and legal rights being lost.

 

               Below, we explain what rejecting an e-invoice means, how to do it, the available methods, and all the points to consider, according to current legislation.

 

1. What is an e-Invoice Rejection (Objection)?

 

               Objecting to an e-Invoice: This means that the recipient rejects the invoice if they detect any errors, omissions, or undelivered products/services in the electronic invoice issued to them.

 

               Since electronic documents are considered legally valid, objections must be made in accordance with the established procedures and timeframe. Because there are procedural differences between basic and commercial invoices, the type of invoice being objected to is crucial.

 

2. How to Reject an e-Invoice?

 

               The procedure for objecting to an e-Invoice depends on the type of invoice. The rejection process begins as soon as the invoice is received, as if the timeframe is not calculated correctly, the invoice may be automatically considered accepted.

 

Rejection Process for Commercial e-Invoices

 

The recipient can submit a "rejection response" directly using the system.

 

This process is performed through e-Invoice integrators or the Revenue Administration portal.

 

The right to reject must be exercised within 8 days.

 

Rejection Process for Basic e-Invoices

 

Rejection is not possible through the system.

 

The recipient must submit a formal objection through the Public Disclosure Platform (KEP).

 

Cancellations for basic invoices can only be made with the approval of the invoice issuer.

 

3. Which Platform Cancels e-Invoice Objections?

 

Objections can be made through the following methods:

 

Revenue Administration (GİB) e-Invoice Portal

 

Private integrators' e-Invoice screens

 

Submitting a formal objection via KEP (especially for basic invoices)

 

After the invoice is displayed, the "Reject" option in the system for commercial invoices is used. However, since this option is not available for basic invoices, KEP is mandatory.

 

4. What is Basic e-Invoice Rejection?

 

Basic invoices are invoices that are issued and submitted without being submitted to the recipient for approval. Therefore, the recipient cannot directly reject the invoice through the system.

 

Rejection can be made through the following methods:

 

Objection via KEP

 

Notification via a notary

 

Other written and official methods

 

If this objection is made within the legal period, the invoice becomes invalid.

 

5. What is Commercial e-Invoice Rejection?

 

Commercial invoices operate based on the buyer's approval. Therefore, the buyer can easily reject the invoice received from the system by submitting a rejection response within 8 days.

 

When a rejection response is given to commercial invoices:

 

The invoice is automatically canceled.

 

No additional action or counterparty approval is required.

 

6. Who Performs the Rejection Process for e-Invoices?

 

The rejection process is always performed by the person or institution receiving the invoice.

 

The seller cannot directly reject an invoice they issued.

 

However, if the buyer has not approved incorrectly issued commercial invoices, the seller can cancel them.

 

The seller cannot cancel a basic invoice; a formal objection from the buyer is required.

 

7. In What Situations Are e-Invoices Rejected?

 

It is possible to object to an e-invoice in the following cases:

 

Incorrect or missing amount

 

Incorrect product or service information

 

Product/service not delivered

 

Contractual transaction

 

Error in tax items

 

If the invoice rejection period is missed, the invoice is considered accepted, and subsequent objections may not be valid.

 

8. How Many Days is the e-Invoice Objection Period?

 

Legal objection period: 8 days from the date the invoice is received.

 

If no objection is made within this period:

 

The commercial invoice is automatically considered accepted.

 

Later objections to the basic invoice may be invalid.

 

9. How to Check the Objection Status?

For a commercial invoice:

 

The system displays the word "rejected."

 

Both the buyer and seller can monitor this status on their screens.

 

For a basic invoice:

 

The status is not visible on the system.

 

Documents such as KEP messages, notary notices, etc. must be retained as evidence.

 

10. Requirements for e-Invoice Objections

 

For an objection to be considered valid:

 

The 8-day period must not have passed.

 

The invoice must contain an error or omission.

 

The correct method must be used.

 

For a commercial invoice → System rejection.

 

For a basic invoice → KEP/notary.

 

The objection must be documented and provable.